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Emergency Do's & Don'ts
Things to Remember
Do
  • Dial 9-1-1 for life-threatening emergencies and crimes in progress.
  • Know the following information:
    • Address of the emergency
    • Phone number from where you are calling
    • Description of the emergency
    • Your name
    • Your phone number for future calls to obtain more information
  • Briefly describe the type of incident you are reporting.
  • Let the 9-1-1 Operator ask you questions - they have been trained to ask questions that will help prioritize the incident, locate it, and quickly send help.
  • Describe your location and the location of the emergency, including city / town, address or location, inside or outside, what floor, room, etc.
  • Describe the person(s) involved in any incident.
  • Describe any vehicles involved in the incident.
  • Be patient as the 9-1-1 Operator asks you questions.
  • Listen to the 9-1-1 Operator's instructions for assistance if you are in danger yourself.
  • Give the victim reassurance that help is on the way.
Don't
  • Program 9-1-1 into your auto-dial telephone. Most phones have an emergency feature that will dial 9-1-1 by depressing and holding the number nine key.
  • Dial 9-1-1 for non-emergencies.
  • Call 9-1-1 to "test" your phone.
  • Hang up if you reach a recording, and try to call back. Calls are answered in the order they are received.
  • Hang up the telephone if you dialed 9-1-1 by mistake. Instead, stay on the line and explain to the dispatcher that you dialed by mistake and that you do not have an emergency.
  • Hang up until the 9-1-1 Operator advises you that it is OK to do so.
  • Call 9-1-1 as a prank or joke. Accessing the 9-1-1 system for this purpose is against the law.

What is an Emergency?

An emergency is any serious medical problem, any type of fire, or any other life-threatening situation that requires a police, fire, or medical response. You are also urged to call 9-1-1 to report crimes that are in progress, whether or not a life is threatened. Examples of an emergency are:

  • Any suspected or actual fire (get out and then call)
  • A smoke detector sounding
  • Domestic violence
  • Child abuse or neglect
  • Heart attack
  • Suicidal persons
  • Poisoning
  • Carbon-monoxide detector sounding (get out and then call)
  • Small child locked in car
  • Explosions seen or heard
  • Burglary in progress
  • Weapon used or gunshots heard
  • Any crime in progress
  • Traffic accident with injuries



What is NOT an Emergency?
There are several types of calls in which police, fire, or medical help is needed, but not immediate. Generally, non-emergency calls are not occurring at the time of the call and there is no immediate threat to life or property. In non-emergency situations you would call the Davidson Police  Non-Emergency number at 704-892-5131. Examples of non-emergencies are:
A crime no longer in progress
Reporting a stolen bike
Minor injuries like a cut finger
Reporting a non-injury traffic accident
Graffiti
Animals in trees
A toothache
Panhandling / prostitution
Stolen car
Noise complaints
Disabled vehicles
Kids skateboarding on the sidewalk